These two new features combine to make it easier for administrators to assign the right access to the right users. New Jump Groups will allow administrators to organise Jump Items in any way required, and Jump Roles will define what users can do with any Jump Client, increasing flexibility and productivity for support organisations. Jump Clients allow for remote control of computers, even when a technician doesn’t control the remote network. Technicians using Bomgar can quickly connect to, view, and control remote systems and devices, chat and collaborate with end-users or other technicians, all while improving remote access security.īomgar Remote Support 17.1 is said to offer new features that improve enterprise scalability, security and manageability, including enhancements to Bomgar’s Jump Technology, which allows for unattended remote access to systems and devices regardless of network location.
Bomgar Remote Support enables IT service desks and customer support centres to access and fix nearly any remote device, running any platform, located anywhere in the world. This client should be downloaded only at the direction of a support representative using Bomgar whom you have solicited for technical support for your Android device.Bomgar, a provider of secure access solutions, released the latest version of its Remote Support solution. This app works with existing BeyondTrust installations, version 17.1.1 and support sites with trusted CA-signed certificates. The BeyondTrust Jump Client app must be used in conjunction with the Bomgar Customer Client app to enable Unattended Android Access.īeyondTrust Jump Client runs on devices with an official Android operating system, 4.0.3 or above. Even when the device is not in use or an end user is not present, background tasks can be conducted during business hours without any disruption. Support technicians can now connect to an unattended Android device by using the Bomgar Jump Client app. Mobile devices and tablets are being used more for non-traditional mobile uses, such as point-of-sale and kiosks.
You can dramatically increase your service desk’s reach and performance with the BeyondTrust Jump Client app.
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